DELIVERY

Delivery Fees

Complimentary door-to-door delivery for local (SG) addresses are offered for orders of SGD$60 & above.

Orders below $60 will have a fee of $4 for this same service.

Unless for certain promotional items, we do not usually use untracked Singpost standard shipping (normal mail) which goes to your mailbox. These instances will be clearly stipulated in the promotion.

For international delivery, please email us at hello@furryplanet.com.sg telling us the items you are keen on, and the address you wish to ship to. We will be happy to provide a quote for your order.

Handling & Delivery Timeframe

Once payment is received, the order will be processed. In stock items will be packed and shipped out within 2 work days (Mon to Fri, excluding day of order).

Treats that are marked “Made to Order” are freshly prepared upon order and thus requires a lead time of up to 14 working days to be ready for shipping. Once shipped, the parcel will take another 2 to 4 days to reach you.

COVID-19 Effects on Shipping – Please expect shipping delays from all logistics providers during this period. It may take an additional 5 to 8 days delay from their usual standards.

We use the following door-to-door courier companies depending on parcel volume:

  • Ninjapacks (Ninjavan)
  • Qxpress

Restricted Shipping Areas

Please note we are unable to ship to PO Box address, off Singapore mainland or postal codes such as for military codes. For detailed information, please refer to the link below.

https://packs.ninjavan.co/pages/faqs

Receive free doorstep courier with $60 nett purchase

Announcement ~ Please place your FP Made-to-Order Treats early as we now need 10 to 14 work days lead time

to get them ready, with the next ship-out date

after 7 June 2022. Product orders ship out within 2 working days as usual. Thank you for your support!