We understand your concern! When brands become renowned and grows in reputation, there will be copies. We ensure and protect our brand authenticity by engaging with the brand owner, brand custodians or authorised wholesale channels only.

In short, we guarantee that all brands on Furry Planet are 100% authentic. That or your money back.

We ensure a minimum of six months shelf life for most products, or a three months to best-by-dates (as these are not expiry dates).

In the event these dates are shorter, they will be clearly stipulated on the product listing.

Yes, you can. Just use the contact us e-form on the website or Whatsapp us @ 8779 7457 to indicate your preferences. We will advise on availability and ETAs.

All food and treats have a best-by or expiry date stated on the packaging.

Once opened, food and treats should ideally be consumed within 30 days of opening.

Always inspect food and treats before consumption, for visible changes in colour, texture and consistency.

Food and treats are best kept airtight in a cool and dry place. Storerooms are not ideal as they are a humid environment due to our weather conditions. To test, place a dehumidifier eg. Thirsty Hippo, in the storeroom and ascertain if it “drinks” up the humidity quicker than other areas.

Receive complimentary doorstep delivery for local (SG) addresses; with orders $59 and above. For orders below $59, a flat rate of $2.99 will apply for this same service. We use trackable courier service such as Ninjavan, Qxpress or similar.

We strive to prep your orders for courier pickup within two (2) work days, excluding the day of order.

Once shipped, your order should reach you within one (1) to three (3) work days.

We use the following logistic companies depending on parcel volume:

- Qxpress

- NinjaVan

We make exceptions for urgent medical conditions. Please Whatsapp us @ 8779 7457 for such requests and we will try our best to fulfil.

We ship out from Singapore where we are based, to countries serviced under FedEx International shipping network.

However, we are unable to advise on the importer country’s custom policies. So please check with your customs office to ascertain you can import these items first. In addition, the importer (buyer) may be subject to custom taxes and import restrictions.

Please contact us to obtain a quote for the items you are keen on. Do note that we are unable to ship food items out of Singapore due to hygiene and custom restrictions.

We accept payment using:

Visa, MasterCard, or American Express credit cards, Apple Pay, Google Pay.

Local bank transfer or PAYNOW are also accepted. Please Whatsapp us the payment notification. SG mobile no. 8779 7457.

We use Singapore Dollars (SGD) for all our prices.

We apologise that orders placed cannot be cancelled without incurring processing fees (4%). Please contact us within 2 hours of order placement should you need to cancel.

However, if the order is shipped out, we are unable to accept any cancellations.

If there is any discrepancy between our listing details and the product that you receive, please email us at hello@furryplanet.com.sg or Whatsapp @ 8779 7457.

We seek to resolve any differences as soon as possible.

We accept returns for incorrect or damaged items sent.

Should your items be incorrect or received in conditions deemed unusable, please take clear photos of the item and contact us within three (3) calendar days of receipt. Such items must be unused, unopened and with their original stickers/tags intact.

We offer the following options upon refund/exchange agreement:

1. Return the product and receive a replacement for the same item ordered. We cover all return/re-delivery costs.

2. Return the product and receive a gift card amount equivalent to the value you paid (ie. excludes promo code discounts). We cover all return costs.

We reserve the right to decline returns/refunds for claims that are not justified or that items are damaged willfully.